Frequently Asked Questions
About Our Client Portal

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How do I sign up for the Portal?  Once your therapist has scheduled your first session, you will receive a welcome email with a link to the Client Portal. Please be sure to login to eSign your new client paperwork 24 hours in advance of your first session or the session will need to be cancelled.

How do I log back into the Portal?  You’ll see a Blue Butterfly Icon on the top right of this page, as well as in the top right of every page above our website’s main menu. You may also click here GO TO THE PORTAL LOGIN. You’ll be asked to enter your email address. You will quickly receive an email from Compass Counseling, LLC with a “Sign In” link that will grant you Portal access.

Why does it say my Portal link is expired?  This is a passwordless entry system. For optimal security, each email link is 1x use only and expires after 24 hours. You can always get a fresh portal link by following the instructions above under “How do I log back into the Portal?”

What is the Portal for? The Portal allows clients to eSign and have ongoing access to agreements and important documents. You’ll also be able to safely store your credit/debit card on file to initiate autopay, eliminating the need to manually pay after each session. You may login anytime to check your balance or download past invoices, statements, and Superbills.

Is my information secure in the Portal?  The Portal is hosted by SimplePractice and is HIPAA compliant and encrypted. Learn more about SimplePractice’s security or read the SimplePractice Privacy Policy.